ERP Implementation at BPCL

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Case Details:

Case Code : ITSY005
Case Length : 09 Pages
Period : 1991-2001
Pub Date : 2002
Teaching Note : Available
Organization : BPCL
Industry : Petroleum
Countries : India

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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

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Excerpts

IT Intiatives at BPCL

BPCL divided its IT initiatives into a three-pronged strategy, wherein it planned to create a communication network within the organization; to create a basic information network for the entire corporation and to process transactions with customers all over the country.

The strategy was devised after the company divided the organization into six SBUs and conducted a detailed evaluation of the company as a whole.

The organization was restructured to help focus on specific customer segments and address their individual needs.

IT and Systems Case Studies | Case Study in Management, Operations, Strategies, IT and Systems, Case Studies

For this, BPCL needed a system for speedy and effective communication. The company's senior management realized that unless the procedures were streamlined and communication improved, faster decision-making would be very difficult...

Reaping the Benefits of ERP

SAP R/3 helped BPCL to successfully launch its e-biz initiatives, the first of which was to allow I&C customers to track the status of their orders online. This not only allowed the company to retain existing customers, but also helped in attracting new customers.

According to company sources, BPCL's biggest advantage from the ERP implementation was regarding the management of inventory. Before ERP implementation, the company's practice of monthly inventory reviews frequently led to time lag in processing orders...

Exhibits

Exhibit I: SAP R/3's Application Modules
Exhibit II: The Indian ERP Story
Exhibit III: Ratio of SMEs to Large Organizations adopting ERP
Exhibit IV: Comparison between ERP & ERP II

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